How You Can Help Us

  • Try to lead a healthy lifestylehealthy_apple
  • Keep active
  • Watch your weight and diet
  • Don’t smoke
  • Drink in moderation
  • Make sure you understand your treatment – ask questions if you are unsure
  • Patients can access their medical records, in keeping with the data protection act 1998. Please contact practice manager.
  • Please cancel appointments you cannot keep as this will allow us to offer the appointment to another patient.  Patients who fail to attend 3 or more consecutive appointments will be lettered by the practice.
  • Please try to arrive on time for your appointment or let the reception staff know if you have been delayed.
  • If a member of staff has arranged to visit you at home please make sure you are in at the agreed time.
  • Try to ask for a Home Visit before 10am (we know this is not always possible) and only request a visit if your condition prevents you attending the surgery.
  • Please only use the NHS Forth Valley Out-Of -Hour’s Emergency Service if your condition cannot wait until the next day’s clinic
  • Many problems can be solved with advice on their own, therefore patients should not always expect to receive a prescription.
We ask that patients treat the staff and doctors with courtesy and respect.  Bear in mind that reception staff have a very difficult job to do with limited resources and without detailed medical knowledge.  They are trying to do their best for you.

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